Return and Exchange Policy

At MOOLA, we strive to provide high-quality handmade Egyptian clothing and accessories. If you are not completely satisfied with your purchase, we are happy to offer a return and exchange policy under the following conditions:

1. Returns

  • You may return an item within 14 days of receiving your order.
  • The item must be unused, unwashed, and in its original condition, with all tags and packaging intact.
  • Items that are damaged, worn, or altered after delivery will not be eligible for a return.
  • Refunds will be issued to the original payment method once we receive and inspect the returned item.
  • Shipping costs for returns are non-refundable, unless the return is due to a defect or an error on our part.

2. Exchanges

  • Exchanges are accepted within 14 days of receiving your order.
  • You can exchange an item for a different size or color, depending on availability.
  • The item must be in its original condition, unworn and unwashed.
  • If the desired exchange item is unavailable, you may choose a refund or store credit.
  • Customers are responsible for the shipping costs of exchanges unless the exchange is due to a defect or an incorrect item sent.

3. Non-Returnable & Non-Exchangeable Items

  • Customized or personalized items.
  • Items on sale or clearance (unless defective).
  • Accessories such as earrings for hygiene reasons.

4. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Us at [customerservice@moolaeg.com] with your order number and reason for return/exchange.
  2. We will provide you with a return/exchange authorization and shipping details.
  3. Ship the item back to us within the allowed period.
  4. Once received and inspected, we will process your refund or exchange.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving your order. We will arrange a replacement or refund at no extra cost to you.

For any inquiries, feel free to reach out to our support team at [customerservice@moolaeg.com].

We appreciate your trust in MOOLA and look forward to serving you!

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